If you have not been able to resolve your dispute after sending us a written complaint (letter or email), dated, recalling the circumstances that gave rise to the dispute and what you are claiming, you may refer the matter to the consumer mediator - designated below - if you have received a negative written response from us or if you have not received a response two months after sending your complaint.

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has implemented a consumer mediation system.

The selected mediation entity is:

CONSUMER MEDIATION DEVELOPMENT / MED CONSO DEV

In case of a dispute, you can file your complaint on their website: www.medconsodev.eu

or by mail by writing to

MEDIATION CONSUMPTION DEVELOPMENT

C/O Centre d'Affaires Stéphanois SAS

L'HORIZON BUILDING – ESPLANADE DE FRANCE

3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE

 

European online dispute resolution platform: https://ec.europa.eu/consumers/odr